Campus News

VC seeks increased advocacy on SERVICOM’s work

The Vice Chancellor of the University of Ilorin, Prof. Wahab Olasupo Egbewole, SAN, has urged the National Universities Commission Parastatal SERVICOM Committee (NUC/PSC) to engage in a more vigorous advocacy campaign to inform Nigerians about the impact of SERVICOM’s work.

Prof. Egbewole made the appeal last Wednesday (November 13, 2024) while receiving a delegation from the Office of the Head of Service of the Federation, the National Universities Commission, the Ministry of Education, and representatives from various institutions in Nigeria, who visited him ahead of their participation in the 4th Quarter 2024 NUC/PSC Meeting hosted by the Unilorin SERVICOM Unit.

The Vice Chancellor said while a lot is already being done, there is a need for stronger advocacy to highlight the group’s current efforts, so that people can better appreciate the work it is doing.

 Prof. Egbewole, who appreciated the Unilorin SERVICOM Unit, headed by Mrs Omowumi Azeez, for living up to expectation by promoting efficient and effective service delivery in the University, especially praised the SERVICOM’s role in monitoring prices of commodities on the campus to prevent overbilling the students.

Speaking earlier, the National Coordinator and Chief Executive Officer of the SERVICOM Office at the Presidency, Mrs Nnenna Akajemeli, explained that SERVICOM is the government’s customer service arm within the universities, ministries, departments, and agencies, which is responsible for supervising and overseeing how effectively services impact citizens and stakeholders.

While expressing appreciation for the support given to the SERVICOM Unit at the University of Ilorin, Mrs Akajemeli commended the leadership of the University on its hospitality. She also recognised the efforts of its SERVICOM focal person for her dedication.

The National Coordinator and Chief Executive Officer of the SERVICOM Office at the Presidency, Mrs Nnenna Akajemeli, explained that SERVICOM is the government’s customer service arm within universities, ministries, departments, and agencies which is responsible for supervising and overseeing how effectively services impact citizens and stakeholders.

While expressing appreciation for the support given to the SERVICOM Unit at the University of Ilorin, Mrs Akajemeli commended the leadership of the University on its hospitality. She also recognised the efforts of its SERVICOM Focal Person, Mrs Azeez, for her dedication.

The National Coordinator also acknowledged the importance of focusing on students, who are the primary reason for the existence of institutions like the University.

She, however, stated that the Unilorin Service Chatter, which will be launched as part of activities lined up for the 4th quarterly meeting is an essential tool that can be used to hold service providers like the university management accountable in order to promote transparency, and ensure that services are delivered effectively and responsibly

The National Coordinator also acknowledged the importance of focusing on students, who are the primary reason for the existence of institutions.

 She, however, stated that the Unilorin Service Chatter, which will be launched as part of activities lined up for the 4th quarterly meeting is an essential tool that can be used to hold service providers like the university management accountable in order to promote transparency, and ensure that services are delivered effectively and responsibly

 Also speaking, the Head of SERVICOM and Anti-Corruption Division at the National Universities Commission (NUC), Mr. Musa Iliyasu, expressed the Executive Secretary, Mr. Chris Jibreel Maiyaki’s appreciation to the University of Ilorin for hosting the 4th Quarter 2024 NUC/PSC Meeting.

Mr Iliyasu, who is a Deputy Director at the NUC, explained that the commission was committed to promoting quality service delivery across Nigerian universities, to ensure that the standards outlined in the SERVICOM Charter are upheld. This approach, he explained, enables the NUC to maintain control of its narrative and showcase its dedication to excellent service, accountability, and responsiveness.

Mr. Iliyasu praised the patience and resilience of the University of Ilorin in consistently adhering to the SERVICOM Charter, which includes mechanisms for gathering and assessing feedback to guarantee customer satisfaction.

He pointed out that the proactive adherence of the University to the Charter ensures transparent operations under the Vice Chancellor’s oversight. He further praised the SERVICOM focal officer at the University for her active and dedicated role in implementing these principles effectively.